Retail

Retail is the largest employer in the UK’s private sector, with nearly 5 million people working across retail and wholesale. The industry is undergoing a profound transformation, with changing consumer habits, the rise of digital shopping, and an evolving workforce landscape. Today’s retailers face new challenges and opportunities as they navigate this fast-paced environment. Meeting these demands requires a flexible, skilled workforce and a strategic approach to talent management that allows retailers to adapt and thrive. Our workforce solutions help you build teams skilled in customer service, digital transformation, and resilient supply chains, positioning you to excel in today’s competitive market.

Challenges we can help you with

1Adapting to Digital and E-commerce Expansion

As shoppers move online, there’s an increased demand for digital and e-commerce skills. Retailers need talent who can enhance the online shopping experience, drive digital engagement, and manage data effectively.

2Balancing Cost Efficiency with Customer Satisfaction

Retailers are under pressure to reduce costs while maintaining high levels of customer satisfaction. Finding talent with expertise in cost-efficient operations, from supply chain management to in-store experience, is essential.

3Responding to Seasonal and Fluctuating Workforce Demands

Retail often sees fluctuating demand, especially around peak seasons. Companies need a flexible workforce that can scale up for busy periods and adjust to quieter times, ensuring they have the right people in place to meet customer needs.

4Building a Resilient Supply Chain Workforce

Supply chains are the backbone of retail, and maintaining resilience is key. Retailers need skilled workers in logistics and supply chain roles to ensure smooth operations and quick responses to disruptions.

5Meeting Health, Safety, and Compliance Standards

With health and safety now a top priority, especially in food and grocery retail, companies need a workforce that understands and adheres to stringent safety and regulatory standards.

6Reducing Time to Hire for Hard-to-Fill Roles

Key roles in digital, logistics, and in-store management are challenging to fill, yet essential for smooth operations. Minimising time to hire for these roles is critical to keeping pace with the retail sector’s fast-moving environment.

7Upskilling for the New Age of Retail

As retail increasingly relies on digital tools, from POS systems to data analytics, upskilling the workforce in tech skills is essential for future-ready operations.

8Building a Diverse and Inclusive Workforce

Diversity and inclusion are crucial for connecting with your customers and driving innovation. We help you source talent from underrepresented groups and support diversity initiatives that align with your brand values, strengthening customer relationships and building trust.

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Why Choose us?

Here’s why we’re the trusted partner for workforce solutions in the retail sector:

Extensive Experience in Retail Workforce Solutions

With years of experience in retail talent management, we understand the unique demands of the industry and have a proven track record in supporting retailers to build agile, skilled teams who are skilled in lean operations and process optimization to meet budget constraints while enhancing customer experience.

More Than Recruitment – We Get Work Done

We offer a full suite of workforce solutions beyond recruitment, including talent sourcing, training, and project-based support to ensure your operations run smoothly and efficiently.

Proven Track Record in Retail

Our clients trust us to deliver essential roles, reduce time to hire, and improve retention. Our award-winning work has been recognised by industry leaders, including APSCo, TIARA, NORAs, and Recruiter.

High Client Satisfaction

With an NPS score of 63 - well above the industry average - our clients consistently value our commitment to delivering tailored, high-quality workforce solutions.

Customised Solutions to Fit Your Business Needs

We work as an extension of your team, developing bespoke workforce solutions that align with your goals, whether you need seasonal staffing, digital expertise, or in-store support.

Committed to Sustainability and Diversity

We integrate sustainability, diversity, and ethical hiring practices into everything we do. Our workforce solutions support your ESG targets and contribute to a greener, more inclusive future in retail.

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Who we work with

Testimonials

What our customers say about us

I have been working with Rullion for the past 4 years and have been consistently impressed with the quality of the candidates they provide. They have a deep understanding of our industry, and they are able to source candidates who are a great fit for our culture and our needs. We are very pleased with the level of service that we have received and would highly recommend them to anyone looking for an MSP partner.

Mark Haggan, Head of Delivery, Co-op

More positive reviews

Get to know our Retail Team

James Chamberlain

Sector Director

Nicola Rogers

Client Solutions Director

Tracy Hands

Client Services Director

What's on our mind?

Insights and tips on some of your most burning questions

NEWS

Rullion Launches Executive Search Solution Led by Asif Salam

If you're planning your next C-suite appointment, preparing for change at board level, or exploring fractional leadership, Rullion’s new Executive Search service is designed with your goals in mind. Our new Executive Search offers discreet, high-impact support for senior hires across the UK and mainland Europe. Designed for CEOs and senior decision-makers looking to make high-impact leadership appointments; the service offers a strategic, discreet approach to identifying and securing senior talent in energy, finance, and technology. Rullion’s executive search practice is a leadership hiring solution designed to help organisations grow, adapt and lead with confidence.The practice is led by Asif Salam, Practice Director, Executive Search and a member of our senior leadership team. Based in London, Asif brings over 20 years of experience placing senior executives across EMEA, known for his consultative, relationship-first approach. Key features include:• A tailored, discreet search strategy• Access to high-calibre passive talent• Market insight including salary benchmarks• Permanent and fractional leadership models “Hiring the wrong leader can stall growth and unsettle your teams,” said Asif. “Our role is to help you get it right—and find someone who accelerates performance from day one.” Asif has delivered senior appointments for some of Europe’s most complex and highly regulated businesses, including FTSE 250s, investment banks, global renewable firms, and the continent’s largest nuclear organisation. Beyond recruitment, Asif is a photographer, a former Justice of the Peace and a proud Northerner (based in London) with a lifelong passion for Manchester City and motorbikes. Contact Asif directly by email on asif.salam@rullion.co.uk or call him on +44203 201 1201 Ready to appoint your next executive leader? Discover how our Executive Search service can help you get work done by having the right leaders in place.

By Rullion on 02 April 2025

NEWS

Rullion Named Finalists in Two Categories at In-House Recruitment Supplier Awards 2025

Recognised for Customer Experience Our nomination in the Customer Experience category reflects the way we’ve built meaningful, long-term relationships with our clients and candidates. At the heart of our approach is our guiding principle: Happy People = Happy Customers. By integrating real-time feedback through platforms like AskNicely, linking team rewards to satisfaction scores, and embedding a culture of continuous improvement, we’ve created a service model that’s personal, proactive, and consistent. Excellence in Background Screening We’re also proud to be finalists in the Reference Screening Provider category. Our Candidate Services Team supports some of the UK’s most safety-critical and regulated industries. What sets us apart is our blend of efficiency and empathy. By combining technology with named individuals as points of contact; we have made pre-employment screening smooth and supportive for candidates while maintaining rigorous compliance for our clients. Learn more about our background screening solutions. A Word from Our Chief Customer Officer “We’re delighted to be recognised in both the Customer Experience and Background Screening categories. These nominations are a reflection of the passion and dedication our teams bring to every interaction. Whether it’s a hiring manager, contractor, or candidate, we want every person who works with Rullion to feel supported, listened to, and valued.” – Lindsay Harrison, Chief Customer Officer, Rullion Winners will be announced at the awards evening on 1st May 2025. To view the full list of 2025 finalists, visit the In-House Recruitment Supplier Awards website. Need support with background screening or workforce solutions? Let’s talk about how we can help you get work done. Get in touch with us today.

By Rullion on 24 March 2025

Shaping the Future of Nuclear: A Conversation with Jenifer Avellaneda

From Passion to Profession Jenifer’s enthusiasm for nuclear energy is contagious. She describes her role at Westinghouse as a commitment to something bigger than just a job.“Everybody shares the same passion,” she says. “It’s not just another day of work. People are excited to take on challenges, mentor others, and collaborate across departments.” That shared enthusiasm fosters an environment of continuous learning, with employees encouraged to expand their knowledge and skills across diverse areas. Jenifer exemplifies this spirit as she balances her full-time role while pursuing a Master’s degree. Though demanding, the combination of challenge and support makes her journey rewarding. Breaking the Myths Around Nuclear One of Jenifer’s missions is to debunk common misconceptions surrounding nuclear energy. Through her social media platform on X as Nuclear Hazelnut, she engages with the public, offering clarity on common concerns and correcting misinformation. “If I had a magic wand, I would erase the negative and false narratives about nuclear,” she says. “We need to engage in open conversations. Most questions are easy for industry professionals to answer; it’s about making the information accessible.” Jenifer advocates for transparency, urging nuclear professionals to engage openly and invite the public into the discussion, “We need to stop shutting the windows and start opening the doors.” The Future of Nuclear: Innovation and Expansion Jenifer envisions nuclear energy as a cornerstone of the clean energy transition. From small modular reactors to fusion research and even space exploration, the possibilities seem endless. “The industry is evolving quickly,” she shares. “I can’t wait to see a micro-reactor in my neighbourhood or in commercial buildings.” However, for nuclear to reach its full potential, the industry must continue attracting new talent from diverse fields. Jenifer is particularly passionate about helping people from all sectors - including marketing, communications, and finance - recognise that nuclear isn’t just for engineers. “There are so many career paths in nuclear,” Jenifer says. “It’s not just about science and engineering - it’s an industry that needs experts in all fields. People often don’t realise that.” Join the Nuclear Renaissance With a global push for clean energy, nuclear innovation is at the forefront, and the need for collaboration and talent has never been greater. Whether you’re an engineer, communications expert, policymaker, or project manager, the nuclear industry needs your skills. Any questions about nuclear? We have a team who are just as passionate - contact us! -- Watch the full interview here.

By Rullion on 14 March 2025

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